Policies

DELIVERY POLICY

Del Sol Furniture offers delivery to a large geographical area surrounding our distribution center. Long-distance and evening deliveries may be assessed an additional delivery charge. Please see our store for your local delivery area and schedule. Your order must be paid for or fully credit approved in advance of your scheduled delivery date in order to be delivered.

We will call you to confirm your delivery and to verify your delivery address and other important information. This call also confirms to us that you will be available to receive the delivery on the scheduled date. If you are not home when we attempt to make your delivery on the scheduled delivery date, we will help you reschedule your delivery for the next available date and will assess a $49 redelivery charge. Any order rescheduled less than 24 hours prior to the original scheduled date will be assessed a $49 rescheduling fee.

Our drivers will call you the morning of your delivery date to give you a three-hour block of time during which your delivery will be made. If our drivers were unable to contact you, please call our Delivery Department at 6024625006 on the day of delivery to get your 3-hour delivery window. We are unable to make time commitments for delivery before our drivers set the three-hour window.

We recommend that you personally be home to receive and inspect your merchandise. If this is not possible, other arrangements must be made to have a responsible individual receive your delivery. Our delivery associates are happy to call ahead for you to meet them at your home. Please provide the phone numbers where you can be contacted and the amount of time you will need to make the connection.

Please clear the area in your home where you would like your new merchandise placed. Our delivery drivers cannot remove your existing merchandise.

Please inspect the merchandise with our delivery team!

Del Sol makes the commitment to deliver your merchandise in good condition. If you find this is not the case, we will resolve our concerns at the time of delivery. If you find a problem with your merchandise after our drivers leave, we will send a qualified service technician to your home to help resolve the issue.

Will Calls

Please make certain that you inspect your product carefully when you pick it up with your own vehicle. Del Sol cannot be held responsible for merchandise damaged after you pick it up. For your protection and ours, we do ask for a form of picture identification when you pick up your merchandise.